Delivery Policy

Delivery Timeframes
We pinky promise that your order will be at your doorstep within 5-7 working days of ordering. This is for our Australian customers only, please allow two weeks if you live over the sea. If your order has not arrived within the above timeframe, please do not hesitate to contact us and we will get it sorted ASAP.

Damaged Goods/Missing Items
We take great care in packing your order properly to ensure that it arrives at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our address listed on the website. Please note that if an item has been lost/stolen in transit we cannot take responsibility for this. A replacement may be organised at our discretion.

 

Privacy Policy

Jonah and the Girl understands that your privacy is important and ensures that information provided by you is collected and held in accordance with relevant Australian privacy law.

Why We Need Your Information
When you place an order through this website, we need to know your name, email, phone number, address and credit card details (if paying by credit card). We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Credit Card Details
All credit card payments are processed securely through the DirectOne Payment Gateway and ANZ - and they have smart people who have set up the payment system on our site. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Jonah and the Girl does not store any credit card information on our servers.

Payment Gateway Information / SSL Text
We offer secure, fast Credit Card processing. These payments are made directly through DirectOne's 128 bit SSL Encryption software in conjunction with the ANZ Bank to insure your personal/bank details are kept safe.

Should you have other questions or concerns about these privacy policies, please contact us.

 

Returns

We want you to love your Jonah and the Girl product, so if you receive a product that you believe is not what was expected you may return/exchange any purchased item, excluding sale items, for purchases within Australia and New Zealand, at your own postage cost. If you would like to return/exchange an item(s) please notify us by email at amy@jonahandthegirl.com.au within 14 days of the purchase date.
Address to:
Jonah and the Girl
Suite 3, 154 Flora Street
Sutherland, NSW 2232
Australia

To return/exchange an item(s), please include the packing slip that you received with your parcel as well as the reason for your return/exchange and any other details that are required of you. We strongly suggest that you use a registered mail such as Express Post so you can track the package. Jonah and the Girl will not be held responsible for any packages returned that have not been received on our end, if no tracking system was used on the package.

If you would like to exchange colour, size or style please follow the same instruction above.